Job Summary

The Patient Services Representative, Collections will process and follow up on medical billing, review remittance advice forms to verify proper reimbursement, and adjust as necessary. 

Compensation: $22.00/hr. - $24.00/hr.

Along with competitive pay you will be eligible for the following benefits:

• Full benefits with a company sponsored stipend
• 401(k) with company match
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• 11 paid holidays + 2 floating holidays
• Paid Vacation and Sick time
• Paid Volunteer time off to give back to your community
• Referral Bonuses

General Accountabilities

• Regular collections follow up on unpaid claims to maximize cash flow.
• Recognize, flag, and resolve payor issues as they arise.
• Compiling claims appeals and reconsideration requests as necessary.
• Reviewing claims for accuracy before submission.
• Demonstrate an understanding of patient confidentiality to protect the patient and corporation.
• Responds in a timely manner to all inquiries from customers, sales reps, and co-workers.
• Work collaboratively with authorizations and billing to maximize efficiency throughout operations.
• Perform technical and customer support, as needed. 
• Performs all necessary administration tasks when necessary.
• Future cross-training in authorizations and billing.
• Perform other duties as assigned.

• Help train new hires on process and procedures within the department.
• Maintain training tools and develop new training tools as needed.

• Maintain accurate data and in third-party billing and in-house ERP systems. 

Job Qualifications

• High School diploma or equivalent required, Bachelors in related field preferred.
• Position requires at least 3 years of medical office/provider/billing/collections work experience with insurance procedures.
• Must have excellent communication skills, written and verbal. Proficiency with computer, internet and Microsoft Office (Outlook, Word, and Excel). Experience with multiple payor portals a plus.
• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.

Physical Demands

• Occasionally required to sit.
• Occasionally required to walk.
• Occasionally required to use hands to finger, handle, or feel.
• Occasionally required to reach with hands and arms.
• Occasionally required to talk or hear.
• Occasionally required to bend, lift or climb.
• Occasionally required to lift light weights (less than 25 pounds).
• Occasionally required to lift moderate weights (25-50 pounds).
• Finger dexterity required.
• Hand coordination required.

Work Environment

• Possible risk of electrical shock.
• The noise level in the work environment usually is speaking level.

JOB CODE: 1000031